King Street Medical Centre is committed to protecting your personal health information. This policy explains what information we collect, how we use it, and your rights as a patient or website visitor.
Information we collect
When you book an appointment through our website, we collect your name, phone number, email address, and the reason for your visit. This information is used solely to confirm and coordinate your appointment.
If you become a registered patient at King Street Medical Centre, your personal health information (PHI) — including your health history, diagnoses, medications, and treatment records — is collected and maintained by our clinical staff in accordance with Ontario's Personal Health Information Protection Act (PHIPA) and Canada's Personal Information Protection and Electronic Documents Act (PIPEDA).
How we use your information
We use the information you provide to schedule and confirm appointments, to contact you about your care, and to provide the clinical services you have requested.
We do not use your personal information for marketing purposes. We do not sell, rent, or share your information with third parties except as required to deliver your care (for example, sending a referral to a specialist) or as required by law.
How we protect your information
Our website uses industry-standard HTTPS encryption for all data transmission. Appointment booking data is transmitted securely and is not stored on public-facing servers.
Patient health records are stored in a PHIPA-compliant electronic medical record (EMR) system with access controls, audit logging, and regular security reviews. Only authorized clinical staff may access your records.
Your rights
You have the right to access your personal health information held by King Street Medical Centre. To request your records, contact our clinic directly by phone or in person. We will respond within 30 days.
You have the right to request corrections to inaccurate information in your record. You also have the right to withdraw consent for non-essential uses of your information at any time, subject to legal and regulatory requirements.
Cookies and website analytics
Our website uses cookies to support basic site functionality. We may also use anonymized analytics tools to understand how visitors use our website. No personally identifiable information is collected through these analytics. See our Cookie Policy for details.
Contact our Privacy Officer
If you have questions about this Privacy Policy, concerns about how your information has been handled, or wish to exercise your rights under PHIPA or PIPEDA, please contact us.
Privacy Officer — King Street Medical Centre